Welcome to the Supply Chain Services Distribution Center Website
Our General Office number is (213) 473-8050
(213) 473-0687 – Nate Allen, Stores Supervisor
Warehouse Operations and Ordering:
(213) 473-8059 – Chuck Kimbell, Principal Storekeeper
(213) 473-8051 - Issue Counter/Will Call Fax Machine
M-F, 7:00 a.m. -- 3:00 p.m.
Q: Where are you located?
A: We are located in the Piper Tech Center, 555 Ramirez St. Los Angeles, CA 90012. The Will-Call desk is immediately on the right after entering past the Guard Shack in Space 175. We are open Monday through Friday, 7:00 AM - 3:00 PM.
Q: How do I order something?
A: To order items from a warehouse, you will have to create a Material Stock Request (MSR) in FMS. Instructions on how to do so can be found in the FMS 601: Departmental Ordering manual (page 134). You can also request items from the warehouse by filling out and submitting a Stores Multi-Use Form. This form is available on City Forms.
Q: What kind of items do you carry?
A: We stock over 3,000 different items from absorbent to wrenches. To see what items are currently available at the DCG, please see the DCG CATALOG. Otherwise, you can use the "Shop" Page in FMS, check the inventory box and search for items you are looking for. Below is a sample. You can also call the DCG General Office number at (213) 473-8050.
Q: What if you do not carry what I am looking for, could you special order for me?
A: Typically, we do not do special orders. If, however, you anticipate a repeated, high dollar demand, then we might add the item to our stock inventory. To initiate that request, please fill out the parts request form and email it to email@example.com.
Q: Do you charge an ordering or shipping fee?
A: No, as part of our service, we never add an order processing or shipping charge.
Q: Do you deliver or do I have to pick it up?
A: If you're part of our normal distribution route, then we can deliver, just be sure to include any special instructions on your MSR or SMUF. If you'd rather Will-Call, contact our staff (213) 473-8024 to confirm that your order is ready before you come down.
Q: How long does it take to get something?
A: If it's in stock, you should have your order within 4-7 working days. If you have a special needs "rush" order, contact our staff (213) 473-8024 for expedited delivery.
Q: How can I check the status of my order?
A: To check the status of your order, please have your MSR number handy or SMUF number and call our office at (213) 473-8050.
Q: Do the prices I see include sales tax?
A: No, they do not. The price you see in FMS or in our catalog excludes Sales Tax and is actually an average price from the date it was first purchased. So, you might see some slight fluctuations on your final invoice; depending on an items cost from recent Purchase Orders.
Q: What if I ordered something by mistake, can I return it?
A: If it’s a normally stocked item, yes, you can return it. If it’s used or part of a special order, contact our staff at 213-473-8024 to resolve.
Q: I have a problem with my order. Who can I contact?
A: Please contact our customer service line at 213-473-8052 or email firstname.lastname@example.org
Forms and Documents:
The City of Los Angeles' Environmentally-Preferable Purchasing (EPP) Program is founded on Ordinance No. 180751 (http://www.environmentla.org/pdf/2010/EPP_Ordinance.pdf). Environmentally-Preferable Products (EPP) have a lesser or reduced adverse impact on human health and the environment. The DCG Store Catalog now highlights these items in green and includes an "EPP" column with codes representing ten of the most common environmentally preferable product attributes:
EPP Attribute Abbreviations
|LHAZ||Less hazardous / lower toxicity|
|NCAR||No carcinogens (cancer-causing agents)|
|R||Recycled content (including vehicle oils)|
|Ry||Easily recycled (recyclable)|
Should you have any questions about the EPP Ordinance or products, please contact the Bureau of Sanitation at email@example.com.
GSD Stock Item Maintenance General Form – If you would like to add an item to our inventory, follow the instructions and submit to firstname.lastname@example.org for review.
Stores Multi-Use Form (SMUF) – You can use this form to request items for delivery and/or will-call
Piper Tech. Center
555 E. Ramirez St., Space 175 & 275
Mail Stop 715
Los Angeles, CA 90012
Phone: (213) 473-0687